Customer Success Manager

Job description: 

Wizart has brought our revolutionary interior design visualizer to a score of clients from around the globe and we are looking for a motivated and enthusiastic individual to join our team as a Customer Success Manager. In this role, you will be responsible for assisting our team in ensuring that our customers are satisfied and successful with our products and services. 


  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients; 
  • Build relationships by providing consistent value and fostering customer loyalty; 
  • Gather customer feedback and share it internally to improve the product and/or establish better Customer Support practices; 
  • Work closely with the sales, product teams to align on strategies, renewal forecasting and account opportunities, including risks; 
  • Expand our revenue in accounts through up-sell & cross-sell opportunities to ensure full potential of products and services is realised; 
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores; 
  • Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals; 
  • Managing churn; 
  • Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate. 


  • At least 2 years relevant work experience in a customer-facing role (customer success or account management); 
  • Experience in B2B SaaS;
  • C1 English, both written and spoken; 
  • Demonstrated operational excellence in analytical thinking, problem solving, communication (both verbal and written), delegation and planning; 
  • A proven and demonstrated ability to build great relationships with customers – leading to growth in those accounts; 
  • Experience working in a metrics and data driven environment and be excellent at using data and information to demonstrate delivery of business value to customers; 
  • Able to be flexible and agile in responding to evolving business priorities; 
  • Able to collaborate across the organization and with external stakeholders; 
  • Willing and able to address escalated client issues with speed and urgency; 
  • Present diplomacy, tact, and poise under pressure when working through customer issues; 
  • Excellent Time Management skills – ability to multi-task and manage multiple projects/initiatives at once; 
  • Experience of managing and meeting commercial targets; 
  • Tech and CRM-savvy; 


  • Adaptable – able to change approach to ever changing circumstances with a proven ability to prioritise and plan; 
  • Commercially focused – you understand the nuances of revenue retention and growth; 
  • A Listener – you listen to your customers and always on the look out for opportunities to enhance the experience of your customers or for ways to help them; 
  • Creative – you’ll be flexible in your thinking – something following the right process is the answer, and sometimes there just isn’t a process for the scenario; 
  • Empathetic – you can see the Customer’s perspective, and find the middle ground; 
  • Challenging – sometimes the customer is right, and sometimes they are not – and you can spot the difference. 

What we offer: 

  • Competitive and fair remuneration commensurate with skills and experience;
  • Opportunity to engage with cutting edge technology and network with some of the biggest DIY brands globally; 
  • Friendly team and positive working environment; 
  • Flexible working schedule; 
  • External and internal professional and soft-skills trainings; 
  • Career growth;
  • Hugs ;)